Jakarta, 18 December 2023 – Gateaway Container Line, a national logistics company with a global scale, is targeting to book 9% business growth next year. Such growth is expected to be achieved through the less container load (LCL) business, which is the Company’s business focus.
So far, Gateway’s performance has been supported by export-import logistics services, which account for 80%. The remaining 20% is obtained through domestic logistics services.
“In 2023, we did not reach our target. Our target is to grow 10%, but we can only reach 8%. In 2024 we are targeting 9% growth,” said Managing Director of Gateaway Container Line, Hesty Rosmawaty, as a speaker at a business forum themed “Enabling Indonesia-India Economic Integration” organized by the Indonesia-India Business Forum with the Indian Embassy in Indonesia and Investortrust, in Jakarta, Friday (15/12/2023).
Currently, continued Hesty, Gateaway already has various locations in LCL shipping, such as Medan, Bandung, Cikarang, Semarang, Surabaya, Makassar, and the center is in Jakarta.
In the midst of the rapid development of digitalization in the economy, Gateaway has also implemented several features that facilitate data acceleration such as the use of NLE, CEISA 4.0, SiTol. Hesty admitted that digitalization is very important in business development, including in logistics services. He realizes that digitalization inevitably must be implemented to simplify work, and avoid mistakes in providing services to customers.
“Digitalization is certainly very important at this time, because now everything is automated. Things that are manual in nature will slowly be abandoned because the process is time-consuming, the potential for error is also very large because it is manual, so automation will be very important,” he said.
Furthermore, Gateaway has also implemented several conveniences for customers to access services and monitor the delivery process through their website. Hesty emphasized that currently, in addition to a website that can be used to facilitate access, they are building an application similar to the website.
“We also have a management system, including online booking, so customers can book export and import anytime through the system. They can also monitor all documentation through it, so our warehouse management system has been implemented. Tracking is also equipped with GPS (global positioning system), so customers can see where their cargo is, we have also implemented a predictive tracking system, ships that want to come to export and import can also be checked from there,” said Hesty.
Responding to the high logistics costs, Hesty admitted that there are a number of factors. Among them are obstacles in customs, such as unfulfilled requirements that make unexpected costs incurred more expensive than the price of the goods themselves.
“There are unexpected costs, which usually occur in the customs process, which is very common. So maybe there are exporters and importers who do not comply with tax requirements so that they incur extraordinary costs, which are above the price of the goods themselves,” he explained.
For this reason, he continued, Gateaway is currently focusing on educating customers about things that need to be considered so that unexpected costs do not need to be incurred and the export-import shipping process runs smoothly.
“So our focus now is to educate customers on what they should know and need when they want to make logistics transactions. The slightest mistake will cause losses. So that’s one of our concerns,” said Hesty. (CR-4)
Original article in Bahasa Indonesia can be accessed here